The Brand Rack

If the product you're looking for is currently unavailable, simply click the "Notify Me" button on the product page. We'll notify you as soon as it's back in stock.

We take pride in offering premium-quality products with exceptional craftsmanship and attention to detail. Quality is one of our biggest strengths, and every product is carefully selected to meet our high standards before it reaches you.

Yes, a ₹250 processing fee is applicable for all approved return or exchange requests.

Refunds are issued only as Store Credit, which can be used for future purchases on our website.

Once your order is shipped, you'll receive a tracking link via both SMS and email. If you haven't received the tracking link, you can also track your order using the Track Your Order page on our website.

Orders are typically processed within 24–48 hours of being placed. Once dispatched, delivery usually takes 2–7 business days across India. Delivery timelines may vary depending on your location and courier service availability.

Yes, we offer Partial Cash on Delivery (COD) on most orders. A small advance payment is required to confirm and process COD orders. For faster processing and additional discounts, we recommend choosing Prepaid payment at checkout.

We accept the following payment methods: Cash on Delivery (Partial COD), UPI, Credit & Debit Cards, NEFT, and IMPS.

You can cancel your order by logging into your account using your registered mobile number. Go to My Orders, select the relevant order, and click Cancel Order. You can also contact our support team via WhatsApp: +91 99670 05278 or Email: hello@thebrandrack.com. Please note that orders cannot be cancelled once they have been shipped.

You can submit a return or exchange request within 3 days of receiving your order. To ensure a smooth claim process, we strongly recommend recording an uninterrupted unboxing video while opening your package. To be eligible, the product must be unused and in its original condition, have all original tags, packaging, and protective plastics intact, and be returned without any damage or signs of use.